TERMS OF SERVICE

Last Updated: January 19th, 2025

These Terms of Service (“TOS” or “Agreement”) constitute a valid and binding agreement between AutoExplore Oy (“AutoExplore”) organization and the end user (“you”), or the entity represented by the end-user, listed in the corresponding registration for the Service. By accessing or using AutoExplore website, services or products, you agree to comply with and be bound by these Terms of Service.

SERVICE AND RESTRICTIONS

Restrictions

You may only use the Service for your internal purposes and may not transfer, sell, rent, lease, or share it in any way. You and your users are prohibited from

  1. Using the Service for applications you do not own
  2. Copying, modifying, reverse engineering, disassembling, redistributing, decompiling or creating derivative works from the AutoExplore website or any associated services
  3. Violating these TOS or any laws
  4. Removing or altering proprietary notices
  5. Uploading harmful data like viruses or malicious software

No rights to the Service, software, or intellectual property are granted beyond those explicitly stated.

Provision of Service

Subject to these TOS, AutoExplore shall make the Service available to you solely for your internal business operations on a nonexclusive, and nontransferable basis. AutoExplore may host the Service using its own infrastructure or it may engage a third party to host the Service, in whole or in part, on its behalf. AutoExplore reserves the right at any time to modify or discontinue the Service with or without notice.

Security Matters

AutoExplore is committed to protecting the security of your data in accordance with industry standards, and applicable law or regulations. These protections include standard safeguards like secure socket layer encryption, restricted network access and application-level access controls to protect against loss, unauthorized access, or disclosure.


To use AutoExplore, you must register an account. Access to your environment is restricted to authorized users you designate, who sign in using email, password, and multifactor authentication. While AutoExplore implements strong security measures, no system is completely secure. You acknowledge that AutoExplore cannot guarantee protection against interception of credentials online and that you are responsible for managing authorized user activity, securing credentials, and ensuring data confidentiality, in accordance with AutoExplore’s Privacy Policy.

Credentials

You must keep all account information, including names and passwords, confidential to prevent unauthorized access. If login details are compromised, reset them immediately and notify AutoExplore of any unauthorized access or security breaches. Ensure users are aware of these responsibilities, as you are liable for their actions. You confirm that: 1. you have the necessary rights and permissions for data used with the Service, and 2. you are responsible for ensuring all data use complies with applicable laws, restrictions, and regulations.

Third Party Services

The Service may include features or integrations that interoperate with online services operated by third parties. You acknowledge and agree that 1. you are responsible for complying with any license and other terms applicable to the Third Party Services, 2. AutoExplore does not control and is not responsible for any Third Party Services, and 3. AutoExplore has no liability with respect to any use of Third Party Services.

FEES, BILLING AND PAYMENT

Fees

You will pay AutoExplore for the use of the Service in accordance with AutoExplore’s current published rates, terms and policies defined in Service agreement.

Taxes

Fees do not include any local, state, federal or foreign taxes, levies or duties of any nature, including value-added, sales, use or withholding taxes ("Taxes"). You are responsible for paying all taxes except those on AutoExplore's income. If AutoExplore must collect taxes on your behalf, you will be invoiced unless you provide a valid tax exemption certificate.

Billing and payment

Invoicing of the monthly based fees will be started when the Software is installed, and you have the possibility to use the Software.


The implementation project work and specialist services are invoiced monthly based on actual working hours.


Monthly based fees are invoiced every three months, before the start of each period (periods: Jan-Mar, Apr-Jun, Jul-Sep, Oct-Dec). Service (Software, Additional Agent) is charged for the days when the Service is valid.


Your monthly billing date will be based on the date of the month you purchased the Services, unless that date falls after the 28th of the month, in which case your billing date will be the 28th of each month.

Overdue payments

Overdue payments, unless disputed in good faith, incur a 1.5% monthly fee or the maximum allowed by law. Unpaid undisputed amounts may result in service suspension. You agree to cover costs related to payment issues or collection, including attorneys’ fees. Notifications from AutoExplore’s payment processor about payment issues count as notice under these TOS.

MODIFICATIONS TO SERVICE AND PRICING

To TOS

AutoExplore reserves the right to update and change these TOS from time to time by posting an updated version of such TOS on its website at https://www.autoexplore.ai/tos no later than 30 days prior to the posted effective date of such update. If you continue to use or access the Service after the posted effective date, you hereby agree to the updated TOS.

To the Service

AutoExplore reserves the right at any time to make modifications to the Service with or without notice. Unless AutoExplore provides otherwise, these, or the then-current TOS will also apply to your use of any modified or new version of the Service. AutoExplore also reserves the right to discontinue offering the Service upon thirty (30) days advance notice of such discontinuance by posting it on the user login page of the Service itself or on its website at https://www.autoexplore.ai/tos

To Pricing

During the validity of the contract, AutoExplore may annually, once (1) per calendar year adjust the prices by notifying you of the change at least 90 days before the effective date of the change.

Notwithstanding the preceding sentences, if the 3rd party changes its prices, AutoExplore has the right to change its prices accordingly at any time.

SERVICE LEVEL AGREEMENT (SLA) EXCLUSION

AutoExplore Oy provides its services “as is” and does not guarantee any specific uptime or availability.

FORCE MAJEURE

AutoExplore Oy is not liable for any failure to perform due to unforeseen circumstances.

NO REASSIGNMENT OF RIGHTS OR RESPONSIBILITIES

Parties may not transfer their rights or responsibilities under these Terms of Service.

LIMITATIONS OF LIABILITY

AutoExplore is not liable for any indirect, incidental, or consequential damages from the use of its services or products.

TERMINATION

This Agreement starts when you start using the Service and lasts through the initial term specified in your registration. It renews automatically for the same duration unless either party provides 60 days' written notice of non-renewal. You can email non-renewal notices to support@autoexplore.ai.


Upon termination, you must pay any outstanding fees, and all rights to use the Service will end. You will lose access to tests, results, communications, and data uploaded to the Service.

KINDNESS AND RESPECT

Users of AutoExplore are expected to be kind human beings in all interactions, both with the AI and with any other individuals who may be present or involved in the platform. AutoExplore believes in promoting a community built on kindness, understanding, and mutual respect. Any behavior contrary to these principles may result in termination of the user's access to the services.



YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ THESE TOS AND UNDERSTAND THE RIGHTS, OBLIGATIONS, TERMS AND CONDITIONS SET FORTH HEREIN. BY ESTABLISHING AN ACCOUNT AND/OR USING THE SERVICE, YOU EXPRESSLY CONSENT TO BE BOUND BY THE FOREGOING TERMS AND CONDITIONS AND GRANT TO AutoExplore THE RIGHTS SET FORTH HEREIN.